Understand how we collect, use, and protect your personal data.
Introduction
This policy explains how Devon Traditional Thatchers uses your personal data.
It applies to devontraditionalthatchers.co.uk and our services.
Who we are
Devon Traditional Thatchers is the data controller for this website and services.
Contact: contact@devontraditionalthatchers.co.uk.
Phone: +44 1392 542510.
We operate in Devon and surrounding areas.
What data we collect
We may collect your name and contact details.
We may collect property location and project details you share.
We may collect messages, emails, and call notes.
We may collect technical data from website use.
This may include IP address and device information.
How we use your data
We use data to respond to enquiries and provide quotes.
We use data to plan inspections, repairs, and site visits.
We use data to manage bookings, invoices, and service updates.
We use data to improve the website and service experience.
Lawful bases
We process data to take steps before a contract.
We process data to perform a contract for agreed services.
We process data to comply with legal obligations.
We process data for legitimate business interests.
We rely on consent where required, such as optional marketing.
Sharing your data
We may share data with suppliers and subcontractors when needed for delivery.
We may share data with professional advisers where required.
We may share data with service providers who host our systems.
We do not sell your personal data.
Data retention
We keep personal data only as long as needed for the purpose.
We may keep some records for legal and accounting needs.
International transfers
We aim to store data in the United Kingdom.
Some service providers may process data outside the United Kingdom.
If that happens, we use appropriate safeguards where required.
Your rights
You can ask for access to your personal data.
You can ask for correction of inaccurate data.
You can ask for deletion in certain cases.
You can ask for restriction or object to certain processing.
You can ask for data portability where it applies.
You can withdraw consent where consent is the basis.
To exercise rights, contact us using the details above.
Complaints
If you have concerns, contact us first and we will try to resolve them.
You can also complain to the relevant data protection authority in the United Kingdom.
Security
We use reasonable measures to protect personal data.
No online system is completely secure.
Changes to this policy
We may update this policy from time to time.
The latest version will be published on devontraditionalthatchers.co.uk.
